S1 Product Support

PRODUCT SUPPORT

S1

All the resources you need to learn how to smoothly operate your camera

User's Manual

Learn how to safely operate and make the best use of your Rexing Dash Cam

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Apps & Software

Download our mobile app "Rexing Connect" and our "Rexing GPS Player"

Go To Apps

Firmware

Verify year, make, and model with your serial number to update your firmware.

Update Firmware

Activate Your Warranty

Activate your 18-month warranty or purchase up to three years extended

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How do I format the memory card?

To format the memory card, you can use the Format function in the Setup Menu. To do this, first make sure you are not recording. Then, press the MENU button twice to access the Setup Menu. From there, use the MIC button to scroll down to Format. Use this video as a reference.

What type of memory card do I need for recording?

The S1 requires a micro SD memory card with a Class 10 / UHS-I or higher speed rating. The camera supports cards up to 256GB. It’s also important that the memory card you choose is built for dash cam use, which is why we specifically recommend cards which have that designation. Please check our latest card recommendations for help choosing a card.

How many hours of recording can I get with both cameras?

At dual-channel Full HD (1080p + 1080p) resolution, you can get approximately 7 hours of recordings to a 64GB micro SD card before it begins looping over the oldest unlocked files.

How do I use the Wi-Fi feature?

Wi-Fi Connect allows you to see a live view of your camera screen and copy files from your camera to your mobile device using an app interface. For instructions on how to get started, check out our blog post on the topic.

How does the camera function in hot climates?

The S1 Pro is intended to operate in temperatures up to 140°F.

How do I view my recordings?

To view videos on your mobile device, you can use the Wi-Fi Connect feature. To play back your videos on the camera, you can use the Playback Mode. To view videos on your computer or mobile device, remove the memory card with your recordings from the camera, then access them on your device using a card reader. You can also use the included mini-USB computer cable to connect your camera directly to your computer to read the files off the memory card. For more details, please check out the section of the manual titled “Playback Mode”.

How does the interior camera record?

Video from both the interior and exterior cameras is saved to the same location on the memory card.

How does the camera mount to the car?

The package includes two mounting options. The first is a 3M adhesive pad and a plastic mount piece. The 3M pad is used to stick the mount to the windshield. The camera can then slide down into the mount piece to be secured to the windshield, and can be easily removed from the mount as needed. The second option is the suction cup mount, which allows for greater range of movement of the unit and can be removed easily from the windshield if needed.

Can I record while parked?

To record while your car is parked, you need to make sure the camera is wired to a source that provides power even while the car engine is off. While some cars have a cigarette lighter port that always provides power, other cars require you to use a hardwire kit to connect to an always-on fuse. Check out the hardwire kit here.